Under payments

Receiving payment amounts less than expected

Under payments happen when end users do not send enough cryptocurrency to fulfil their payment obligation. Based on the configuration of your account you can choose which wallet should be credited.

To give greater flexibility to your end users on how much they send crypto top-ups is recommended.

How can this happen?

This can happen when the end user has a network fee debited, by their exchange platform, for a greater amount than expected from their payment amount. Additionally the end user may accidentally send less than they intended to (e.g. they intend to send 0.1 ETH but send 0.01 ETH instead)

There are 2 different outcomes based on how your account is configured, see below:

ConfigurationBalance impactStatus
Auto convert under payments is enabledAmount received will be credited to your MID wallet in your wallet currency.

What's a MID wallet? Learn more here
Auto convert under payments is disabledAmount received will be deposited into the merchant crypto currency wallet. This allows you to wait for the remaining amount to be sent by the end user.UNDERPAID

How can I see the amount actually received?

On the transactionConfirmed webhook you can see amount actually received in the paidCurrency.actual field. You can compare this value to the paidCurrency.amount field which shows the expected amount.


Under payments process flow


To change your configuration or learn more, please contact your Account Manager or Integration Manager

What’s Next