Under payments happen when end users do not send enough cryptocurrency to fulfil their payment obligation. Based on the configuration of your account you can choose which wallet should be credited.
To give greater flexibility to your end users on how much they send crypto top-ups is recommended.
This can happen when the end user has a network fee debited, by their exchange platform, for a greater amount than expected from their payment amount. Additionally the end user may accidentally send less than they intended to (e.g. they intend to send 0.1 ETH but send 0.01 ETH instead)
There are 2 different outcomes based on how your account is configured, see below:
|Auto convert under payments is enabled||Amount received will be credited to your MID wallet in your wallet currency.|
What's a MID wallet? Learn more here
|Auto convert under payments is disabled||Amount received will be deposited into the merchant crypto currency wallet. This allows you to wait for the remaining amount to be sent by the end user.|
On the transactionConfirmed webhook you can see amount actually received in the
paidCurrency.actual field. You can compare this value to the
paidCurrency.amount field which shows the expected amount.
To change your configuration or learn more, please contact your Account Manager or Integration Manager
Updated about 1 month ago