Under payments
Receiving payment amounts less than expected
Under payments happen when end users do not send enough cryptocurrency to fulfil their payment obligation. Based on the configuration of your account you can choose which wallet should be credited.
To give greater flexibility to your end users on how much they send crypto top-ups is recommended.
How can this happen?
This can happen when the end user has a network fee debited, by their exchange platform, for a greater amount than expected from their payment amount. Additionally the end user may accidentally send less than they intended to (e.g. they intend to send 0.1 ETH but send 0.01 ETH instead)
There are 2 different outcomes based on how your account is configured, see below:
| Configuration | Balance impact | Status |
|---|---|---|
| Settle Merchant Wallet | Amount received will be credited to your MID wallet in your wallet currency. What's a MID wallet? Learn more here | UNDERPAID |
| Handle Manually | Amount received will be deposited into the merchant crypto currency wallet. You can use the payout functionality to return it to the end user or manually convert it to your MID wallet at a new FX spot rate. | UNDERPAID |
| Auto Refund | The whole underpaid amount will be attributed to a new refund payout that will be auto-created against your MID wallet. | UNDERPAID, PENDING(refund) |
How can I see the amount actually received?
On the transactionConfirmed webhook you can see amount actually received in the paidCurrency.actual field. You can compare this value to the paidCurrency.amount field which shows the expected amount.
Under payments process flow
To change your configuration or learn more, please contact your Account Manager or Integration Manager
Updated 6 days ago