Over payments
Receiving payment amounts greater than expected
Over payments happen when end users send too much cryptocurrency. They can occur when end users accidentally enter a number too high (e.g. they intend to send 0.01 ETH but send 0.1 ETH instead). In this case, the payment will still transition to a COMPLETE status.
To give greater flexibility to your end users on how much they send crypto top-ups is recommended.
There are 2 different outcomes based on how your account is configured, see below:
| Configuration | Balance impact | Status |
|---|---|---|
| Settle Merchant Wallet | Full amount of the over payment will be credited to your MID wallet in your wallet currency. What's a MID wallet? Learn more here | COMPLETE |
| Handle Manually | The original payment amount will be credited to your MID wallet in your wallet currency and the excess amount of cryptocurrency received will be credited into the cryptocurrency wallet in the currency of the payment. You can use the payout functionality to return the excess to the end user if required. | COMPLETE |
| Auto Refund | The original payment amount will be credited to your MID wallet in your wallet currency and the excess amount of cryptocurrency received will be attributed to a new refund payout that we will auto create | COMPLETE, PENDING(refund) |
How can I see the amount actually received?
On the transactionConfirmed webhook you can see amount actually received in the paidCurrency.actual field. You can compare this value to the paidCurrency.amount field which shows the expected amount.
Over payments process flow
To change your configuration or learn more, please contact your Account Manager or Integration Manager
Updated 6 days ago